Jesse Jarzynka

Quality Engineer

Williamsville, NY


Experienced Quality Engineer with diverse background in automation, systems administration, networking, and working remote.

Work Experience

Quality Engineer (Remote)

Sept. 2014 - Present

Automation, continuous integration, QA testing

  • Author and maintain scalable and expandable automated testing framework in Python for Selenium (web) and Appium (mobile) testing, as well as HTTP/REST/GraphQL integration testing
  • Add new automation, tests, and CI across many different areas of the product team and internal infrastructure, wherever is needed
  • Provide code review and assistance to other quality engineers and analysts
  • Help maintain Hudl's AWS cloud infrastructure and participate in on-call rotation
  • Document limitations and continually push for improvements to infrastructure and processes to increase testing consistency
  • Interview, grade projects, and help hire dozens of candidates across all roles including interns, developers, PMs, and VPs
  • Co-leader of "Security Guild", focused on security related issues at Hudl, and best practices
  • Continually research new technologies, testing frameworks, and libraries
  • Improve and push bug fixes upstream to open source projects Hudl uses
  • Mentor to new employees

Software QA Engineer (Remote)

Feb. 2013 - Aug. 2014

Tested products and features to maintain quality and find bugs

  • Responsible for writing software automation for testing and debugging Avere products
  • Worked with developers finding, fixing, and verifying product bugs and solutions
  • Discovered weaknesses or enhancements that make the product better or easier to use
  • Wrote and improved existing test plans and documentation
  • Verified new product features are well tested and working properly before shipping
  • Worked with members of all levels of staff with limited supervision
  • Implemented Selenium web testing framework for cross-browser automation
  • Test focus areas: advanced networking, installation/upgrade, management and configuration, and GUI

Customer Experience Engineer

Jul. 2011 - Feb. 2013

Member of team of versatile support engineers handling all customer and internal support requests

  • Required to be resourceful and efficient in order to solve issues with minimal training or documentation
  • Utilizing a large variety of skill sets to take each issue from initial troubleshooting to resolution including log/statistic analysis, internal troubleshooting commands, OS debugging, packet capture analysis, internal process tracing and debugging, as well as engaging engineers when necessary
  • Required to discover root cause of each issue, including isolation to outside problems not related to the Avere product such as switch or routing problems, network bottlenecks, hardware failures, back-end storage communication, etc.
  • Direct customer interaction via phone, email, and desktop sharing resolving a wide range of issues from initial configuration, to performance analysis, to complex network/storage/product troubleshooting
  • Required to document, collect data, and reproduce issues in house if possible, providing engineers with as much information as possible to fix software issues
  • Providing feedback on product shortcomings, product enhancements, and customer pains
  • Interfacing with all aspects of company including sales, engineers, marketing, customers, devops, etc.
  • Trained new engineers as well as interviewing potential new candidates
  • Wrote tools and scripts for customer configuration, data analysis, and visualization
  • Documented common problems and solutions
  • Participated in weekly 24x7 on-call rotation

Linux Systems Administrator

Feb. 2009 - Jul. 2011

Member of small team of administrators responsible for 300+ server infrastructure

  • One of only two local admins who were responsible for all server hardware installation, troubleshooting and maintenance including being trusted with full security access to all buildings, hardware, and software
  • Regularly on-call in rotation with other admins, as well as "hands-on" on-call for remote admins when hardware needs physical interaction or maintenance
  • Performed complete power audit of server infrastructure and found that power could be reduced between $13-15k per year by virtualizing physical servers
  • Created VMware ESXi infrastructure and began complete physical-to-virtual conversion of entire server infrastructure, even manually converting outdated servers that rely on unsupported hardware
  • Greatly improved server infrastructure by instituting RAID on core non-load-balanced servers as well as helped roll out completely customized Nagios monitoring system
  • Upgraded customer database from an outdated version of MySQL to new updated hardware with RAID w/BBWC, replication, optimized configuration settings, and appropriate tables converted to InnoDB from MyISAM with performance improvements of 500% in some cases, all with less than 3 hours of downtime
  • Set up new load-balanced webmail front end and customized distributed email system serving over 250,000 customers in order to institute server side email filtering, without any disruption to email delivery
  • Inventoried entire server infrastructure using open source software creating complete audit of hardware and software on all servers
  • Designed server hardware for digital signage distributed enterprise server product
  • Set up LTSP environment for the company’s call center, re-using old Pentium III desktop PCs distributed across multiple servers saving the company thousands of dollars on machines for tech agents, and giving complete control over what they can do and access
  • Designated “hardware guy” for all equipment, have built and troubleshot hundreds of servers in a completely heterogeneous environment from many different vendors
  • Responsible for documenting all completed projects as well as interviewing/training of new admins
  • Daily monitoring and support of email systems, distributed hosting environments, and disk/tape backups
  • Kept servers patched for vulnerabilities and compliant with TrustKeeper/Trustwave auditing
  • Dozens of upgrade/security maintenance windows performed during off hours, usually 2-6am, many times involving coordination with other departments

Technical Support Engineer II

Sept. 2006 - Feb. 2009

  • Pre-sales infrastructure and design consultation with worldwide VAR accounts to design and configure solutions for business needs in the areas of networking, wireless, IP telephony, servers/blades, PCs, fibre channel storage, load balancing, and others
  • Post-sales configuration and troubleshooting of Cisco networks including routers, switches/chassis, voice gateways, firewalls, IP Telephony and Unified Communications, as well as Linux software deployments
  • Maintenance, configuration, and redesign of a fully functional internal enterprise network for hundreds of users including servers, tape libraries and SAN
  • Level 2 technician with responsibility of full knowledge of the supported products including escalations from level 1 technicians
  • Training for new technicians, licensing specialists, and re-sellers in person or via WebEx on all areas of technology including networking, systems/servers, storage, and power
  • Proactively discovering gaps in knowledge of the team and resolving via team or 1-on-1 training sessions
  • Provided feedback in multiple areas of Ingram Micro's business directly resulting in improvement of business operations, expenses, efficiency, and reliability including in house applications, remotely located servers and networking equipment
  • Leader in Ingram Micro's World Class Tech Support which is renowned worldwide as the best in distribution including consistently being voted #1 by CRN magazine and CompTIA; excelling in consistency, accuracy, and prompt response
  • Leader of the F5 Networks team including off-site training on BIG-IP from F5 in NYC
  • Installation and configuration of Windows Active Directory/IIS/Exchange servers

Admin/System Builder/Web Developer

Jan. 2002 - Sept. 2006

  • Linux systems administrator including configuration and regular maintenance of production e-mail, web, and backup servers
  • Website authoring and maintaining
  • Linux desktop installer including configuration of end user ready Linux machines for home or office use including VMware Workstation, Server, and Player
  • Configuration and installation of medium-sized office networks including LAN, WAN, and on-site calls
  • Building complete systems/servers unsupervised
  • Repairing and troubleshooting software and hardware errors of desktops/laptops



  • Python, experienced
  • Bash, experienced
  • CSS/HTML/HTML5, intermediate
  • Javascript
  • Perl/PHP


  • Automation/Scripting
  • JMeter load testing
  • All major versions of Linux, Windows, OS X, FreeBSD
  • Networking and packet analysis (tcpdump/Wireshark, etc.)
  • Building servers/hardware from consumer to enterprise
  • Amazon Web Services (EC2, S3, Lambda, etc.)
  • Git/Github, SVN, CVS, etc.
  • MySQL, PostgreSQL
  • VMware, Xen, OpenVZ, VirtualBox
  • Most common open source software (Apache/NGINX, Postfix/sendmail, Chef/Puppet, etc.)


ITT Technical Institute

2004 - 2006

Associate of Occupational Studies Information Technology - Computer Network Systems


  • CCNA - Cisco Certified Network Associate
  • PyCon 2016